Here are answers to some of the most frequently asked questions that our customer service representatives have come across. If you do not find an answer to your query here, please get in touch with us and our representatives will answer your questions as soon as possible.
Why does Celestolite use powdered meteorite?
Powdered meteorite, or meteorite dust, is a new and upcoming ingredient within the skin care industry. Research has determined the mineral composition of meteorites is unique, and includes an excellent ratio of minerals including silicon.
Where does the powdered meteorite come from?
The meteorites are gathered from secluded areas of Morocco. They are purified and cleaned, then carefully powdered to a small particle size so that it can be incorporated into Celestolite products and the nutrients can be utilized.
How do I know which collection is best for me?
Each collection is designed for a certain need:
Cosmic Firming: This skin care set addresses loss of firmness caused by aging. Use these products to restore the look of volume in your skin, which can also help to prevent the appearance of wrinkles.
Jade Spectra: This is Celesolite’s ultra moisturizing, skin plumping skin care set. Use these products to soften fine lines and improve skin texture.
Venus: As Celestolite’s most complete collection, this skin care set includes everything you need for regular skin maintenance. The formulations are well suited for most skin types.
I have a question about a specific product. Can you help me?
What is your refund policy?
Refunds are not currently available for purchases made on celestolite.com however we offer exchanges within 30-days of purchase. Please be advised that celestolite.com.au is managed by a licensed third party, independent of the Celestolite manufacturer. If your Celestolite products were purchased through a physical Celestolite retail store or third-party vendor, you must contact that specific business to make arrangements for a refund/exchange per their individual store policy. For more information, please visit our refund policy page here.
Where do you ship?
Celestolite offers shipping worldwide. Shipping within the contiguous United States is free, while a flat rate of $45 is charged for international national shipments. Please see our shipping policy page for complete details.
Where can I buy Celestolite products?
The Celestolite brand name is licensed to many beauty retailers all over the world. All locations, including those with the Celestolite name, are independently owned and managed. We strongly advise against the purchase of our products from unauthorized online sellers as we cannot guarantee the safety or authenticity of such items. For a list of our current Celestolite branded stores, click here.
Are Celestolite products tested on animals?
Celestolite is firmly against the testing of cosmetic products on animals. Celestolite products are never tested on animals. We are also proud to be paraben-free!